Website: www.thesimko.in
Support Email: support@thesimko.in
At Simko, we want you to love what you order. If something isn’t right, we’re here to help.
✅ Return Eligibility
You can initiate a return within 7 days of delivery.
Product must be:
Unused and in original condition
Packed in original packaging
Accompanied by the original invoice or order ID
🚫 Non-Returnable Items
Custom or personalized laser-cut products
Products damaged after delivery due to mishandling
Any product returned without original packaging or proof of purchase
🔄 Exchange Policy
Exchanges are only allowed if the product is received damaged or defective.
You must share unboxing video and product photos within 24 hours of delivery at support@thesimko.in
Based on product availability, we’ll ship a replacement within 3–5 working days.
💸 Refund Process
Once your returned product is received and inspected, refund will be processed within 7 to 15 working days.
Refund will be credited to the original payment method.
In case of COD orders, you’ll be contacted for bank details or UPI for refund.
🛑 Return Shipping
If return is approved due to product issue/damage, Simko will cover pickup & shipping cost.
If you are returning due to personal preference (change of mind), return shipping will be borne by the customer.
📩 To Start a Return
Email us at support@thesimko.in with:
Order ID
Product name
Reason for return
Photos or videos (in case of damage)
We reserve the right to decline returns or exchanges if the guidelines above are not met.
Simko
Kala Nagari, Near Post Office, Govindpura, Jhotwara, Jaipur, Rajasthan – 302012
Email: support@thesimko.in